DSA - Digital Services Act

The Digital Services Act (DSA, EU 2022/2065) requires online platforms to allow reporting of illegal content. The plugin adds a report form, admin panel for managing reports, status tracking and automatic email notifications.

DSA requirements for online stores

From February 17, 2024, stores with user-generated content (reviews, comments, photos) must:

1. Provide a mechanism for reporting illegal content
2. Confirm receipt of the report
3. Process the report within a reasonable timeframe
4. Inform the reporter of the decision
5. Allow an appeal against the decision

This applies to stores where users can publish content - primarily product reviews.

Report form

Shortcode

Embed the DSA report form on any page using the shortcode:

[polski_dsa_report]

With parameters

[polski_dsa_report product_id="123" category="illegal_content"]

Shortcode parameters

Parameter	Description	Default value
product_id	ID of the product the report concerns	None (user selects)
category	Pre-selected report category	None

Form fields

The form contains the following fields:

• Report category - selection from a list (illegal content, copyright infringement, fake review, hate speech, personal data, other)
• URL or content identifier - link to the reported content or review ID
• Description - detailed description of the problem
• Legal basis - optional reference to legislation
• Contact details - name, email address of the reporter
• Declaration - checkbox confirming that the report is made in good faith

Embedding example

Create a “Report Content” page and add the shortcode:

[polski_dsa_report]

Add a link to this page in the store footer so it is easily accessible.

Admin panel

Manage DSA reports in WooCommerce > DSA Reports.

Report list

The list displays all reports with columns:

• Report ID
• Submission date
• Category
• Status (new, in progress, resolved, rejected)
• Reporter (name, email)
• Content link

Report details

After clicking a report you see:

• Full form data
• Preview of the reported content (if it is a review - direct link)
• Status change history
• Internal note field
• Action buttons (change status, remove content, reject)

Report statuses

Status	Description
new	New report, awaiting processing
in_progress	Report under analysis
resolved	Report processed, content removed or other action taken
rejected	Report rejected as unfounded
appealed	Reporter filed an appeal against the decision

Email notifications

The plugin sends automatic emails in these situations:

Event	Recipient	Content
New report	Administrator	Information about the new report with data
Confirmation	Reporter	Confirmation of report receipt with ID number
Status change	Reporter	Information about status change with justification
Resolution	Reporter	Decision with justification and information about the right to appeal

Email templates can be customized in WooCommerce > Settings > Emails.

Hook

polski/dsa/report_created

Triggered after creating a new DSA report.

/**
 * @param int    $report_id   DSA report ID.
 * @param array  $report_data Report data.
 * @param string $category    Report category.
 */
add_action('polski/dsa/report_created', function (int $report_id, array $report_data, string $category): void {
    // Example: send notification to the legal team via Slack
    $webhook_url = 'https://hooks.slack.com/services/XXXX/YYYY/ZZZZ';

    wp_remote_post($webhook_url, [
        'body' => wp_json_encode([
            'text' => sprintf(
                'New DSA report #%d (category: %s) - %s',
                $report_id,
                $category,
                $report_data['description']
            ),
        ]),
        'headers' => ['Content-Type' => 'application/json'],
    ]);
}, 10, 3);

Example - automatically hiding reviews of a specific category

add_action('polski/dsa/report_created', function (int $report_id, array $report_data, string $category): void {
    // Automatically hold reviews reported as hate speech
    if ($category !== 'hate_speech') {
        return;
    }

    $comment_id = $report_data['content_id'] ?? 0;
    if ($comment_id > 0) {
        wp_set_comment_status($comment_id, 'hold');

        // Log the automatic action
        update_post_meta($report_id, '_auto_action', 'comment_held');
    }
}, 10, 3);

Reporting

DSA requires maintaining a report register. Export all reports to CSV via WooCommerce > DSA Reports > Export. The export includes:

• Report ID
• Submission date and time
• Category
• Status and resolution date
• Processing time (in hours)
• Action taken

Configuration

DSA module settings are in WooCommerce > Settings > Polski > DSA.

Option	Description	Default value
Enable DSA form	Activates the module	Yes
Form page	WordPress page with the shortcode	None
Administrator email	Email address for notifications	WordPress administrator email
Processing deadline	Number of business days for processing	7
Report categories	List of available categories	Default list

Per-product widget (Polski 1.14.0+)

From 1.14.0 you can enable an optional report widget directly on the product page. The customer clicks “Zgłoś nielegalne treści (DSA)” and expands a form with the product URL and name prefilled - no manual link copy.

update_option('polski_dsa', array_merge(
    (array) get_option('polski_dsa', []),
    [
        'product_widget_enabled' => true,
        'product_widget_position' => 'after_summary', // or 'product_meta'
    ]
));

The widget uses the HTML <details> element - works without JavaScript, accessible to keyboards and screen readers. The form posts to the same handler (polski_dsa_report), so submissions land in the same admin queue as shortcode submissions.

polski_dsa key	Value	Description
product_widget_enabled	false (default)	Enables the widget on product pages
product_widget_position	after_summary | product_meta	Position on the product page

Developer filters:

Filter	Purpose
polski/dsa/product_widget_enabled	Master switch for the widget

Troubleshooting

The form does not display on the page Check that the shortcode [polski_dsa_report] is on the page and the DSA module is enabled in settings.

Email notifications do not arrive Check your SMTP configuration. The default wp_mail() function does not work on all servers. Install an SMTP plugin (e.g. WP Mail SMTP).

Reports do not appear in the panel Check user permissions. Managing DSA reports requires the shop_manager or administrator role.

Next steps

• Report issues: GitHub Issues
• Discussions and questions: GitHub Discussions

This page is for informational purposes only and does not constitute legal advice. Consult a lawyer before implementation. Polski for WooCommerce is open source software (GPLv2) provided without warranty.