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Polski for WooCommerce

Complaint template (formularz reklamacyjny)

The Complaint template module renders a ready-to-print complaint form (formularz reklamacyjny). The structure follows the expectations of the Polish Consumer Rights Act and the commonly-used UOKiK (Office of Competition and Consumer Protection) template. The seller section is auto-populated from your setup wizard data; the buyer, product, defect and remedy sections are left blank for the customer to complete.

Sections

Section titled “Sections”
  1. Seller - name, address, NIP, email (from polski_general)
  2. Customer - name, address, email, phone (blank fields)
  3. Order and product - order number, purchase date, product name
  4. Defect / non-conformity - description, date detected
  5. Requested remedy - checkbox list: repair / replacement / price reduction / withdrawal
  6. Refund bank account - IBAN
  7. Date and signature

Three delivery channels

Section titled “Three delivery channels”
ChannelHow to use
Shortcode[polski_complaint_template] on any page or post
Admin pagePolski > Complaint template - preview + one-click HTML download
FrontendEmbed via the shortcode in a “Complaints” page linked from the Regulamin

Admin download

Section titled “Admin download”

Polski > Complaint template > Download as HTML serves:

Content-Type: text/html; charset=utf-8
Content-Disposition: attachment; filename="polski-complaint-template-YYYYMMDD.html"

The downloaded file is a standalone HTML document with an embedded print-friendly stylesheet. Opening it in a browser and using Print > Save as PDF produces a PDF the customer can fill in digitally or on paper.

Layout

Section titled “Layout”

Print-friendly CSS:

  • Max width 780 px
  • 14 px base font size
  • @media print removes page margins so the form fits on A4
  • Checkboxes rendered via Unicode ☐ - no images, no external assets
Section titled “Legal framing”

The template embeds a short header:

Submit this form within the statutory warranty period. The seller is required to respond within 14 days.

The 14-day response clock is the standard response period under the Consumer Rights Act - after which the customer’s claim is deemed accepted if no reply is sent.

Customisation

Section titled “Customisation”

Override the entire template by copying the shortcode output into your theme:

remove_shortcode('polski_complaint_template');
add_shortcode('polski_complaint_template', function (): string {
    ob_start();
    include get_stylesheet_directory() . '/complaint-template.php';
    return (string) ob_get_clean();
});

The bundled version is intentionally minimal so you can extend it (add logo, digital signature box, QR-code link to the online complaint form).

Permissions

Section titled “Permissions”
  • Shortcode rendering: public
  • Admin download: manage_woocommerce
  • Download nonce: polski_complaint_download

Limitations

Section titled “Limitations”
  • Single language (Polish by default, English via WordPress translations)
  • Does not link to the ODR platform - add manually if relevant
  • No CRM / HelpDesk integration - the customer still returns the form by email or post
  • Not a substitute for a tailored complaint policy in your Regulamin